One of Comcast’s favorite tricks is to have unreturned equipment on the account. In that same scenario, which arises because a customer believes their bill is too expensive, Comcast actually recommends that its reps “discuss the value of additional services which fit the customer’s needs” (emphasis added). I keep seeing they want everything so I thought i should check. Once you have a list of everything you need back, document, document, document. They will not change this date even after you turn in your equipment and make what you think is your final payment. Most of these are out: playing dead doesn’t work so well, moving in with somebody else raises all sorts of questions, they’ll probably notice if you claim you’ve been hit by a tsunami in Ohio, and they have seasonal service plans pretty much anywhere. It’s mostly aimed at businesses, but a lot of helpful info in there. I’m sending it to several buddies ans also sharing in delicious. If you’re just cancelling TV or phone service, but keeping internet, they won’t give you a good deal on the first call. Ask to speak to the Customer Solutions department. Always call Comcast back to double check. The rep you’re talking to isn’t the reason you got charged too much and you’re better off swallowing your complaints and sticking to the plan. Thank you very much! Honestly, this is a small price for us to pay in the long run. Reminds me of this company (by the credit card) who used to call me and the moment I would tell the live customer service to stop calling me, they would hang up on me (so much for do not call list). The Verge noticed that Comcast lists certain conditions under which their reps should not attempt to “overcome objections” and “close the save.” These include “Customer is moving in with an existing Comcast customer,” “Customer is moving to a non-Comcast area,” and “Natural disaster.”. Re: Trying to reach retention department The phone # 800-391-3000 only goes to the Comcast Business department. Don’t buy into whatever deals that they try to sell you. After telling the agent I was moving out of the country (he didn’t ask where), it was a very straightforward process. If you’re nice to your retention rep, they’ll set up cancellation on the right day, send out boxes for the equipment, and tie everything up with a bow. Hey Lisa! If you’re taking them to a Comcast store, and then take a picture of them on the counter. A former staff writer at the Daily Dot, Geller joined Politico in June 2016, where he's focused on policymaking at the White House, the Justice Department, the State Department, and the Commerce Department. You’re a rare breed. Your goal is to reach someone from the Comcast retention department. And they would much rather charge you than have that old remote back. First things first, ask Comcast what equipment they have on file as you owning and write it down. The Golden Rule: The way you treat the rep when cancelling will reflect the way they treat you. Comcast also offers traditional circuit-switched telephone service in several locations. The representative was very helpful and allowed me to change my contract plan to a non-contract plan and then cancel my service. Debt Validation. They will disconnect the service in 48 hours. As to be expected I’m sure, but still I’m not paying for a service they’re not providing. The next step is preparing for either. You can return equipment one of three ways: in a prepaid box, at a Comcast store, or at a UPS store. Here they are, presented to you in all their glory: Personally, I recommend saying you’re moving out of the country. Should I keep calling back or is this just some kind of scam? Get online support for Xfinity products & services. Mar 2, 2020, 12:01 am* Business . But what the hell is this ? The technician was able to see the number of time service has gone up and down over the last 45 days. If you have a balance on your account they will send you a check. Teacher • 7 Messages. Excellent article! What are they going to do, go after the deceased? Here we are a month later and they want $244 for early termination. They would always send me to Billing, and they wouldn’t transfer me, nor provide a number for retention. But saying you’re moving to a non-Comcast area is the secret to cancelling your Comcast service. Comcast made them take down the manual, but we caught that list of reasons why you can cancel Comcast before it was taken down. Like, would Comcast suddenly have to pay all of their loyalty reps a large check? Congratulations! Once everything is done, call Comcast back and ask them the status of the account. We decided to move service providers due to a long history of technical issues without resolution (aside from recommended upgrades & new contracts). 5. You’re probably dreading it (and with good reason.) I told him if they could service my new address I’d honor the contract; he attempted to start another service ticket, and lower me to their most basic package until they could start service “somehow” (his favorite word) at the new address – at least a week to resolve the ticket. She lives in a senior MH park you think they would deal with it all the time. Thanks for the advice, BillFixers. Shares. Wisen95 +1 more. Comcast says the caller will pretend to be a Comcast agent and ask for account information or state your IP address is compromised. Our “high speed” internet was a complete joke and the channels they offered us for $140.00 a month were sub-par. I just called and cancelled. I can say, although I dont usually, I hate xfinity. Doesn’t a contract work both ways? And I’m super bad at saying I’m moving when I’m not :/ The machine asked if I was calling because I’m moving and I was like “…..”. I applied online. I only varied in that I just told them the truth, which was that we’d already started another service and “it is a better fit.” I wouldn’t specify why, just said, “oh, it was a lot of little things.” My agent was really nice and didn’t push it. When the customer service rep asked me “Can I ask why you are cancelling your service today?” I just said “No.” He didn’t press me, but if he had, I was prepared to say “It’s none of your business, and I don’t have to tell you.” Worked like a charm. Retention is an area of opportunity for Comcast NBCUniversal. Should I be concerned that the cancellation isn’t going through? there the comcast devices , END THE STORY , they will give you a paper with the cancellation, I started with Comcast just slightly over 1 month ago with a new 2-year contract. When you are in the voice-prompt menu, listen for when it mentions upgrading or downgrading your service. Comcast Headquarters Comcast Center 1701 JFK Blvd. Sometimes, getting help on your household tasks can save you time AND money. Sign up for our mailing list for our guide to save yourself hundreds every year! If you’re putting them in a box to send back, take photos of them in the box. I think your advice to be decent and nonconfrontational is spot on. They’ll tell you that you can get a better deal with a contract. Ask them if there is any outstanding balance. I had excellent results following these instructions. They just want your money. Wow, this article is good, my sister is analyzing these kinds of things, therefore I am going to let her know. We negotiate with Comcast to get you a better rate without losing any service, guaranteed. The surest way to get Comcast to let you cancel is to say you’re moving. The call took 19 mins, as I was being pleasant and getting details on my equipment, termination fees, etc. Because I’m not the name on the account they won’t fix the problem, that’s really fine with me since I don’t use it enough to warrant the outrageous fee. Just say “Cancel Service.” That’s all you want: “cancel service.” If you want help, you can look at their phone trees (or skip the process entirely) by using, Say you’re moving far, far away from Comcast. Often, it is cheaper to have services packaged in "bundles." Eric Geller is a politics reporter who focuses on cybersecurity, surveillance, encryption, and privacy. You can do like Ken did and say you’re moving to England. Really? Designed by Elegant Themes | Powered by WordPress. By Chris Morran 10.2.14. Comcast: Only ‘Very Small Number of Customers’ Impacted by Mobile PIN Security Breach. Comcast is a complete and utter rip off. Okay, good, you’ve said you want to cancel your xfinity service, you’re speaking to the Comcast retention department, now what? Buh-bye Comcast! I didn’t have to confirm service at my new address. Be flexible and willing listen as the person on the other end of the phone has no interest in making your situation more difficult. The annual rate of retention for women and people of color is slightly lower than the annual rate of retention for male employees and white employees. You can cancel Comcast. Now, in 2016, my 86 yr old mother cannot cancel the service because she has no authority to do so. I state (“disconnect service”) when prompted by the automated voice prompts. If you call back a month later, all of a sudden they’ll have all sorts of new deals for you. Most helpful article! Even though I am on credit card auto-pay Comcast still sends a check. What would happen if everyone did this? Always be pleasant 2. The problem is they also won’t let me cancel the service. 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