Processed all AP and AR accounts within the company. Ensure the property is well maintained and that all mechanical equipment is in good working order. Directed the management of the front office, housekeeping, engineering, night audit, mini-bar, in-room dining and security. Implemented standard of the week for our restaurant team in February 2015. Completed $10 million dollar renovation in 2013. Worked directly with Executive Committee regarding hotel operations, in addition to constant communication with all hotel departments. Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. Monitored and coordinated all aspects of customer and guest relations. These experienced hospitality professionals have duties like recruiting employees, managing budgets, solving customer complaints, ensuring safety standards are enforced, assessing guest satisfaction, and developing marketing strategies. Directly manages the hotel staff on a daily basis; supervises approximately 8 associates on the property. Focusing heavily on labor standards, expense reduction and CPOR's. Established standards for personnel performance, service to patrons, room rates, credit and type of patronage to be solicited. Ensures that associate related issues are resolved in a timely manner consistent with policies. Instantly Download Hotel Marketing Manager Resume Template, Sample & Example in Microsoft Word (DOC), Apple (MAC) Pages Format. Measures, analyzes, and communicates property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data. Implement stringent food cost controls. Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings, Promoted Negotiated Corporate business, increasing it by 20% year after year, Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant, Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage, Yield management/Revenue management that lead to increasing ADR by an overall 8%, Enhanced Social media links, company website updates, facebook, twitter, Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales. Overseeing all aspects of hotel operations including special projects, vendor contracts and accounting. Exceeded guest satisfaction scores over 95% in all areas, Increased associates' morale and resolved labor relations issues, Implemented Manager on Duty program resulting in higher management exposure, Developed an evening management team focused on high performance of anticipating guests needs, Conducted multiple property inspections each night to ensure staff efficiency and productivity, Increased customer service scores by having associates initiate conversations with the customers, Develop additional selling skills with associates on how to recommend additional products and services to increase sales, In charge of weekly payroll, associates schedules and pet training schedules, Trained, coached and mentored all associates to increase their level of knowledge and how to uncover additional needs, Took underperforming branch level of customer service to number one in the region, Increased sales and customer service scores in the Pet Hotel and exceeded yearly sales by over $45000.00. We suggest you choose combination type in case you are applying for the manager position, to make it both systematic and objective. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Handled reservations, sales and marketing. Continued focus on customer service. Registered and processed guests promptly upon arrival. Preparing working schedules and for staff; helping new staff to perform their duties. Implemented a new process in Housekeeping that reduced labor by over $8000 per month without affecting the guest experience. Strategic planning to monitor expenses, drive revenues, and maximize profits. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Make sure your resume sections have … As you read over samples, you can pick and choose which writing methods and formatting tips could work for your own document. A hotel manager resume is so called as it combines the features of both chronological and a functional resume. Coordinated payroll, accounts receivable and deposits. Maintained proper operation of all Front Desk computers and office equipment. Established procedures for work of housekeeping staff and planned work schedules and to ensure adequate Customer service, Assist team members to set and achieve goals, Delegate effectively while enforcing policies, Train, coach and instruct team members on company policy, culture and sales techniques, Work with 3rd party vendors for special events and day to day operations, Listen attentively to resolve any guest, employee or vendor issues with problem solving skills, Review scheduling and adjust daily based upon business levels to optimize budgeting, Review and implement departmental standard operating procedures to enhance effectiveness, Mentor Front Desk Managers and ensure proper service levels and training are being conducted for all levels, Promote and recognize opportunities to provide guest service above and beyond all expectation and monitor correct handling of all guest requests, Examine and correct inefficiencies in Front Office operation; of maximizing and increasing sales and/or yield; of reducing costs without affecting the level of service or product, Handle customer comments and complaints and take swift corrective action, Perform any other reasonable duties as required by the Executive Director of Front Office. Assisted in developing marketing strategies for rooms and food outlets. Manage property operations on a daily basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property appearance, and profit. Hope you find success in building your resume and applying for the job. Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. HOTEL MANAGER – May 2008 – Present Overseeing a team of staff and take responsibility for the smooth running of the hotel, it’s occupancy levels and also it’s profitability. Wrote catalogs, course guides and training brochures that enhanced the front office associates understanding of guest experience and loyalty more effectively. Conduct employee performance evaluations as prescribed, control staffing. You just have to write the interest that you have, in this case, it’s related to hotel management, such as interested in dining, planning hotel decorated, and many more. Conducted quarterly safety meetings and daily meetings with Assistant Managers and Head Housekeeper. Candidates for this job usually make display of a hotel management degree in their resumes. Administrative and operational responsibility for staff. Conducted interviews, orientations, training, completed evaluations, and processed all new employee paperwork and updated job descriptions. Hotel Managers ensure that every day operations in a hospitality establishment run smoothly and guests feel welcome. Maintained hotel property and executing property improvements. © 2020 Job Hero Limited. Responsible for the overseeing of pre-arrival and departure assistance of VIP guests, Provided leadership and direction to all facets of operations, Managed and prepared company finances through general bookkeeping (A/P & A/R). For making the objective resume, you have to write your experience and your achievement clearly and understandable. Manage property operations to assure optimum performance in guest service, employees, sales & marketing, property appearance, and P&L control. Represented the hotel at various association and chamber functions and meetings, gathering leads for meetings, room blocks, and catering events. Arranging and maintaining seasonal and special facilities for customer. After that, you may make the combination of for your resume. Communicated with existing and perspective clients to establish a strong professional relationship. (adsbygoogle = window.adsbygoogle || []).push({}); Download Thousand template and form for memo, invoice, resume, list, Template Docs : Form & Templates Download, Non-Profit Budget Template and What to Know Inside It, 3 Sample Operator Lease Agreement Template, Capable of solving problem with limited time, Developed and maintain the customer satisfaction based on improving the hotels rating 10% than before, Get recognition by clients and stakeholders because of impressive performance, Make channels with over 30+ vendors around Asia and Europe. Managed all areas of the hotel in accordance with brand standards to achieve superior guest service and product quality. As a business developer (assistant or manager), the focus on your application needs to be on highlighting your previous accomplishment and achievements together with your specific skills that the employer is looking for … Oversee staffing, training and scheduling of 150 employee. Drove significant improvement on guest service scores. Full-service Hotel General Manager Resume Examples & Samples. Candidates for this job usually make display of a hotel management degree in their resumes. Use standard letter size pages, and easy to read fronts between 11-13 in size. Monitor collection of in house guest balances and direct bill receivables. Responsible for maximizing revenues and flow through GOP to meet or exceed budget. Your hotel front desk resume should probably be between 1-2 pages in length. Consistently negotiate better pricing with vendors for food and beverage, linens and guest amenities. Aligned with Hotel Manager in the operations and profitability of the 289 room full service hotel. Maintained a high level of cleanliness in 116 rooms. Interviewing and hiring capable and hardworking staff. The list of interest will affect your value in point of view of the employers. Tips for Creating a Great Hotel General Manager CV. Conducted Sales within the community to promote and maintain business relationships to increase occupancy. Resume Length. The next step in your journey to becoming a Restaurant Manager is to use this resume sample as a guide for crafting the perfect resume. If you are in applying for the position, this article will offer you steps to make Hotel Manager resume including Hotel General Manager resume samples. Next step for making your Hotel Manager resume is input your interest. Conducted regular inspections of hotel to ensure adherence to cleanliness and maintenance standards. We use cookies to make sure you can fully enjoy our website. Responsible for all hotel operations including budgeting, customer service scores, and hiring. All rights reserved. Oversaw the overall operation of this 354 room hotel. Ensure brand standards are up help and preventative maintenance programs are in place. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Controlled average daily rates, average checks, staffing levels, environmental projects, guest history, and resolved all guest issues. Management and supervision of all operating departments. It led you to choose which one is proper to be followed and which one is not. Resume format plays a vital role while creating a job-winning resume. Assigned General Manager duties and responsibilities in their absence. Duties include front office operations, establishing daily room rates, conduct site tours, problem solve and trouble shoot in order to resolve all guest issues that may arrive. Profitably improved revenues and in 2009 reached highest GOP in the 10 years history of the hotel. Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations. Coordinate all events that take place in the conference rooms in the hotel. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Responsible for upgrading menu in continental breakfast to include many new items and improved, Weekly scheduling of hotel and restaurant teams, Weekly/ Monthly ordering of supplies for hotel and restaurant, Review of monthly financial statements, P&L and budgets. Let’s take a look at further explained below. Hotel manager resume description includes a duties and responsibilities of the hotel manager. Each restaurant operates a little differently and day-to-day responsibilities may shift, so keep that in mind when customizing your resume. Participated in budget preparations along with Quarterly forecasting to ensure budget goals are achieved. Consistently improved guest satisfaction scores, most notably in the areas of cleanliness and customer care, to become, Worked with the regional Revenue Manager to drive ADR (Average Daily Rate) and occupancy to achieve the corporate, Participated in on-going sales activities to bring in new business, build loyalty with established customers, and develop. Download Free CV Resume 2020, 2021 Samples File Doc Docx Format or Use builder creator maker. Manage labor standards and property level expenses to achieve maximum flow -through to the bottom profit. Creating and adhering to a practical hotel budget, focusing on cutting costs when possible. Renegotiate better pricing for all linens and hotel amenities purchased for the hotel by vendor sourcing and identifying low-cost suppliers, and reducing overall purchasing costs by 7% annually. Provided support, training, motivation, guidelines and leadership to employees. Available in (US) 8.5x11, (A4) 8.27x11.69 inches. Common work activities listed on Hotel General Manager example resumes are handling budgets, recruiting and training staff, resolving … P & L management achieved profitability through revenue growth and cost control. Trained staff in delivering utmost levels of customer service in greeting customers that come into the store, Managed all aspects of the Country Club's 59 room boutique hotel, including staff hiring and development, performance evaluations, scheduling for front office, maintenance and housekeeping as well as purchasing, contract negotiations with vendors, forecasting and yearly business plan and budget, Hotel Restaurant Institutional Management. A resume is a summarized document which represents a job seeker’s professional background and skills for a prospective employer. Consistently deliver results that contribute to the overall performance objectives for business revenues, guest and employee satisfaction. Manage hotel outlets to generate maximum revenue, Completed property renovations for entire hotel of 300 rooms. Handled scheduling, hiring and training operations. 3. Ensured the cleanliness of all food and beverage facilities including the restaurant, lounges, banquet rooms, storage rooms and kitchen. Prepare schedules; Ensure that staffing is adequate and within established guidelines. Maintained inventory levels and purchases within budget criteria. The list of interest will affect your value in point of view of the employers. This example executive-level general manager resume was written for an accomplished executive who had distinguished herself as a business turnaround, transformation, and growth expert over a long career. Progress reports needed to make it both systematic and objective managed property day-to-day operations to achieve maximum flow in transitioning! Fees, and how the inertly affected each other in January 2015 during shifts, plan daily,... 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